Support
How can we help?
Send us a message and a person on the Folevi team will reply by email. Many questions are answered below, and the documentation covers the rest.
Contact support
We’ll confirm by email with a request number. Reply to that email to add details.
Common questions
- I didn’t get the confirmation email.
- Check your spam or junk folder first. The confirmation link expires after 24 hours and works once. On the “Check your inbox” screen you can send a new link to the same address.
- How do I reset my password?
- Choose “Forgot your password?” on the sign-in page and enter your account’s address. The reset link expires after an hour and works once. If you didn’t ask for it, ignore the email and your password keeps working.
- I lost the phone with my authenticator app.
- When you sign in, choose “Use a backup code instead” and enter one of the backup codes you saved when you turned on two-step verification. Each code works once. Then, in Settings → Security, turn two-step verification off and on again with your new phone. If you have no backup codes left, write to us from the address on your account.
- Does Folevi work offline?
- Yes. Every change is saved on your device first, then synced. With no connection the page shows Offline and counts the edits waiting on this device; they sync when you reconnect. Saved means everything has reached our servers. Sync & offline in the docs
- A page says Conflict. What happened?
- The same block was changed in two places before they could sync. Folevi keeps both versions, throws nothing away, and shows you the conflict so you can choose.
- What do the plans cost?
- Free includes 1 GB of storage, 25 AI credits a month and 2 devices. Core is $1.99 a month (or $19 a year) with 20 GB and no AI. Pro is $4.99 a month (or $49 a year) with 20 GB and 180 AI credits a month. Pro AI is $12.99 a month (or $149 a year) with 50 GB and unlimited AI, fair use. Team plans cost the same per member. Every new account gets Pro AI free for 7 days, with 100 AI credits and no card; after that you stay on Free unless you choose a plan. See pricing
- How do I change or cancel my plan?
- Open Settings → Plan & billing. If you cancel, your plan keeps working until the end of the period you paid for, then your account moves to Free. Your notes and files stay put.
- How do I export my notes?
- Export any page as Markdown, HTML or PDF, or download everything in your Personal as a ZIP archive. Owners and admins can export a whole workspace. Import & export in the docs
- How do I share a page?
- Use the page’s Share menu. You can invite people by email to view, comment or edit, or create a public link. A link can expire, require a password, and be revoked at any time. Sharing & permissions in the docs
- How do I delete my account?
- Open Settings → Security → Delete account. Deletion waits 7 days in case it was a mistake, and you can cancel by signing in. If you own a workspace other people use, transfer it or delete it first. After the 7 days, your account, your Personal and any workspace only you use are deleted permanently.
- Can I change the email address on my account?
- Not from the app yet. Write to us from the address currently on your account and tell us the new one.
- Can Folevi support read my notes?
- No. Our admin tools have no way to open your pages, blocks, comments or files, so please don’t paste private notes into a support request unless you want us to see them. Who can see your notes